Webinar: AI Agents and the future of mediation

On Monday this week we held a well attended webinar featuring Tara Mullen of Octopus Energy, Nick Law of Accenture and of course David and Mark from Full Moon.

Watch or listen to find out how such different organisations, and others, are thinking about AI agents and what they should, and should not mediate.

Highlights? Nick talking about why experience is not an abstraction, and that both data and intuition are the key building blocks of products and services. And find out from Tara where they use AI internally - hint - it is very devolved - and why Octopus have social workers in their customer care team, and the deeper thinking that choice represents across all their operations.

Listen to the end for a fascinating insight from Nick about what happens in a world where we get brown cardboard packages from an agent, and only then does the customer relationship with the product and brand start to build...that is surely a new challenge for organisations.

Thanks to everyone who turned up too, your feedback and questions on the day.